Privacy Policy

Privacy Policy

1. Introduction

CENTRE D’ESCALADE BLOC SHOP INC. is committed to respecting your privacy and protecting your personal information. We invite you to read our Privacy Policy (the “Policy”) before using our climbing and related services, our online platforms, https://blocshop.com/, https://shop.blocshop.com/, the Bloc Shop Fit application, and all related subdomains (collectively "Bloc Shop").

When using our climbing and related services, our online platforms, at https://blocshop.com/, https://shop.blocshop.com/, the Bloc Shop Fit application, Bloc Shop may collect, and you may disclose, personal information. The collection, use, and disclosure of your personal information are subject to personal information protection laws, including the Act Respecting the Protection of Personal Information in the Private Sector (RLRQ, c. P-39.1).

This Policy aims to inform users of CENTRE D’ESCALADE BLOC SHOP INC. of the following:

• How their personal information is collected, used, and disclosed;
• Their rights regarding their personal information; and
• Who is responsible for protecting the personal information collected, used, and disclosed by CENTRE D’ESCALADE BLOC SHOP INC.

2. What is Personal Information?

2.1 Definition
Personal information is any information about a physical person that allows, directly or indirectly, identifying that person. Your personal information may include, but is not limited to, your name and surname, gender, address, phone numbers, email address, family situation, or health information.

2.2 Professional Information
However, in a business context, your name, along with your professional contact information, such as your title, work address, phone number, and professional email address, may be subject to exemptions under applicable laws.

3. Summary of Our Activities Concerning Your Personal Information

When using Bloc Shop, we collect your personal and confidential information to comply with legal requirements for insurance purposes, ensure effective and efficient management of your purchases, and deliver products purchased online to the correct address.

The following types of information may be collected, used, and disclosed:

1. Information about your computer, including your IP address, browser type and version, and operating system;
2. Information about your visits and use of Bloc Shop, including the referring source, duration of the visit, pages viewed, and navigation paths;
3. Information you enter when creating an account on https://blocshop.com/, https://shop.blocshop.com/, the Bloc Shop Fit application, and all related subdomains, such as your name, first name, gender, date of birth, phone number, and email address;
4. Information generated when using our site, including when, how often, and under what circumstances you use it;
5. Information contained in any communication you send us by email or on one of our platforms, including their content and metadata;
6. Any other personal information that you provide to us.

In all cases, the disclosure of your personal and confidential information will be subject to this Policy and applicable laws.

4. Consent

4.1 Your Personal Information
Subject to the exceptions and requirements of applicable laws, we will not disclose your personal information to any third parties without your consent.

By using our services or platforms, you consent to the collection, use, and disclosure of your personal and confidential information in accordance with this Policy.

You can withdraw your consent at any time, subject to certain legal or contractual restrictions.

In certain specific circumstances authorized by law, we may use or disclose personal information without notifying you or obtaining your consent. For example, we may use your personal information without your consent for compatible purposes, for your apparent benefit, or to prevent or detect fraud. Similarly, we may disclose your personal information without your consent in case of an emergency that endangers life, health, or safety, to prevent an act of violence, to our service providers, and for the conclusion of a business transaction.

Before providing us with personal information about another person, you must obtain the consent of that person regarding the collection, use, and disclosure of their personal information under the terms of this Policy.

4.2 Personal Information About a Minor
Personal information about a minor under 14 years old will not be collected from the minor without the consent of the holder of parental authority or guardian.

5. Limits on Our Collection, Use, and Disclosure of Your Personal Information

5.1 Collection
We limit the collection, use, and disclosure of your personal information to only the purposes we have informed you of or as authorized by law. If you submit personal information on one of our platforms for publication, we will publish it and may use this information in accordance with the permissions you grant us.

5.2 Use
We use your personal information solely to provide the requested services. We may also use your collected personal information for the following purposes:

• To respond to your information requests.
  • For example, when you request specific information about CENTRE D’ESCALADE BLOC SHOP INC. services, your personal information may be used to identify you and communicate with you to provide a personalized response to your request.
• To improve our service offering.
  • Your personal information may be analyzed to understand your trends and preferences, thereby improving the services offered by CENTRE D’ESCALADE BLOC SHOP INC.
  • For example, if user segments express difficulties using certain site features, the collected personal information could be used to simplify the interface.
• To provide any other complementary service;
  • If CENTRE D’ESCALADE BLOC SHOP INC. launches a new service that complements existing services, your personal information could be used to inform you of this new service and facilitate your access to it.
• To comply with legal requirements;
  • If a law or regulation requires the disclosure of personal information, such as requests from public health authorities, CENTRE D’ESCALADE BLOC SHOP INC. may be required to provide your information.
• To monitor customer service quality and prevent errors and fraud.
  • Your personal information may be used to verify your identity during interactions with customer service to ensure the legitimacy of your actions and prevent any attempted fraud.
• To send you surveys and communications.
  • We may use your personal information to send you surveys and communications.

5.3 Disclosure of Personal Information
We may disclose your personal information to any of our employees, professional advisors, suppliers, subcontractors, or affiliates as reasonably necessary for the use of the services offered to you and for the purposes stated in this Policy.

Your personal information will not be disclosed to third parties other than in accordance with this Privacy Policy, except as required or authorized by law or as ordered by a competent court.

5.4 International Data Transfers
The information we collect may be stored and transferred to all regions where CENTRE D’ESCALADE BLOC SHOP INC. or its subcontractors provide their services, to allow us to use the information in accordance with this Policy.

The information we collect may be transferred to the following regions: all Canadian provinces, the United States of America, and certain countries in the European Union. In such cases, security measures are implemented, and we ensure that all our databases containing personal information are encrypted or anonymized: it is therefore unlikely that these foreign companies can access our databases.

When your personal information is located outside of Quebec, it is subject to the laws of the jurisdiction where it is located, and courts, law enforcement agencies, and national security agencies of that jurisdiction may access it. In all cases, these laws must offer protection equal to or greater than Quebec laws. By submitting your personal information to us, you expressly agree that it may be communicated outside of Quebec as described in this section.

6. Accuracy of Your Personal Information
We take reasonable steps to ensure that your personal information is accurate and complete for the purposes for which it was collected.

7. Retention of Your Personal Information
We retain your personal and confidential information, directly or through subcontractors, only for the time necessary for the purposes for which it was collected and for applicable legal and regulatory requirements.

We require our subcontractors to commit to confidentiality agreements and to implement policies equivalent to this one.

8. Security Measures

8.1 Protection of Your Personal Information
We have implemented several physical, technological, and administrative security measures regarding the personal and confidential information we hold to protect it against unauthorized access, use, or disclosure as well as against loss or any other damage to its protection.

8.2 Access Management
Only those whose tasks require it have access to personal or confidential information. Access to data is logged and monitored.

8.3 Training and Awareness
Our employees and partners are trained and made aware of the importance of protecting your personal information.

8.4 Privacy Impact Assessment
CENTRE D’ESCALADE BLOC SHOP INC. conducts a privacy impact assessment (PIA) for any acquisition, development, and redesign of an information system or electronic service delivery involving the collection, use, disclosure, retention, or destruction of personal information. This assessment documents the serious and legitimate interest in using personal information.

When transfers are made outside of Quebec, the impact of such a transfer is also assessed.

8.5 Management of Incidents Involving Personal Information
If CENTRE D’ESCALADE BLOC SHOP INC. has reason to believe that a privacy incident involving personal information has occurred and that it presents a risk of serious harm, CENTRE D’ESCALADE BLOC SHOP INC. will promptly notify the Commission d’accès à l’information and any person whose personal information is involved in the incident. It may also notify any person or organization likely to reduce this risk, disclosing only the personal information necessary for this purpose without the concerned person’s consent. In all cases, a record will document the incident for reference purposes.

8.6 Destruction
CENTRE D’ESCALADE BLOC SHOP INC. ensures physical and technological security for the personal information it retains to prevent accidental destruction, loss, and disclosure as well as improper destruction. We retain your personal information only as long as necessary for the purposes for which it was collected. We must destroy or anonymize this information in accordance with the law and our retention schedule. When we destroy or anonymize your personal information, we take the necessary steps to ensure its confidentiality and ensure that no unauthorized person can access it during the destruction or anonymization process.

9. Cookies

We also use cookies and related technologies to collect personal information. This information allows us to analyze traffic and interactions on our platforms to improve the user experience and provide a personalized experience. For more information, please refer to our cookie policy [insert hyperlink to policy once drafted].

10. Your Rights Regarding Your Personal Information

In certain circumstances and subject to applicable laws, you may, upon written request accompanied by proof of identity, consult the personal information we have collected, used, or disclosed, and/or request that it be corrected, and/or withdraw your consent to its use or disclosure.

If required or permitted by law, you may benefit from additional rights, including: (i) the right to control the dissemination of your personal information; (ii) the right to receive the computerized personal information collected from you in a structured, commonly used, and technological format and to have it transferred directly to another organization; (iii) the right to be informed and to make observations concerning automated decision-making; and (iv) the right to request information about the processing of personal information.

Finally, you also have the right to file a complaint with a competent authority in the matter of personal information protection, particularly in the region where you usually reside, where we are based, or where a suspected violation of personal information protection law has occurred, such as the Commission d’accès à l’information du Québec.

To exercise any of these rights, please contact us as indicated in the section below "Requests, Complaints, and Questions."

11. Requests, Complaints, and Questions

11.1 Commitment
We are committed to addressing your questions and concerns regarding this Policy and the protection of your personal information.

11.2 Contact Information
Any request or complaint regarding this Policy or the protection of personal information should be addressed to the Privacy Officer at the following address:

Nicolas Charron
CENTRE D’ESCALADE BLOC SHOP INC.
1370 Chabanel O.
Montréal (Québec) H4N1H4
Email: protection@blocshop.com

12. Effective Date of the Policy

This Policy comes into effect on August 30th 2024. It replaces all previous versions.

13. Changes to the Policy

CENTRE D’ESCALADE BLOC SHOP INC. reserves the right to modify this Policy at any time. Any changes will be posted on the CENTRE D’ESCALADE BLOC SHOP INC. website. Subject to applicable laws, we will inform you of any changes to this Policy. Your use of CENTRE D’ESCALADE BLOC SHOP INC. services following the posting of changes to the Policy constitutes acceptance of these changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us.