Refund policy

Climbing shoes: Ordering climbing shoes online can be tricky business.  At Bloc Shop, we recommend sticking to what you know.  Sounds boring and you want to go ahead anyway? We will do our best to help.  If you choose to try something new and don’t get the size quite right, don’t sweat it, we've got your back!

Under certain conditions that is… 

1. Shoes or items must be new, unused, and in the original packaging with all tags and labels still attached.
2. A return request must be submitted to onlinestore@blocshop.com within 30 days of reception.
3. We will respond to you within three business days with a return authorization number and instructions.
4. Once you have received your return authorization number and instructions, you may repackage and return the undesired items to us.
5. You will be responsible for the cost of returning the item.

If you are unsure about your size, you can always purchase two pairs and return one (the same conditions as above apply).  The cost of shipping for your return will be your responsibility, and shipping costs are non-refundable. 

Once received, we will process your return within 5 business days. The returned product will be inspected, and if all the conditions are respected, a refund will be issued.  Please note that it may take a few days for the refund to show up on your credit card. 

**All rope climbing gear is a final sale and can't be returned or exchanged under any circumstances.**

Something not right with what you ordered?  Bummer!  Drop us a line explaining your situation and we will do our best to make it right.  Due to the nature of rock climbing, normal ‘’wear and tear’’ can be hard to gauge.

Within 30 days of your purchase, Bloc Shop will make the call giving you the fastest service possible.

It’s been more than 30 days and something weird is happening?  Drop us a line! We will make the request with the manufacturer for you.  At this point, it will be their decision to honor the warranty or not but we can definitely help you with that!

For any questions, email us at onlinestore@blocshop.com