Free shipping in Canada for orders over 200$.

FAQs

How can I track my order?

In order to track your order, use the chat box at the bottom right of your screen. Enter your order informaiton, et voilà !

What is your shipping policy?

Orders over 200$ (before tax) qualify for free shipping within Canada using the Canada Post regular parcel service (3-7 business days).     Want it faster? You will have a few different options at checkout ($).

What is your return policy?

*All rope climbing equipment is final sale.*

New and unused items can be returned in their original condition and packaging within 30 days of reception. A return authorisation number can be requested here or by contacting shop@blocshop.com. Bloc Shop does not cover shipping expenses on returns.

Can I place a special order?

You sure can! Looking for something really specific and/or hard to find? Let us know what you have in mind and we will do our best to get it for you. No extra charge!

Can I be notified when a product comes back in stock?

To be notified when a product comes back in stock, head over to the product page and click on the ''Notify me when available'' tab.

Can't see the tab? Please, feel free to send us a message!

Didn’t find your answer?

Don't hestitate to contact us